Returns & Exchanges Policy – KindredElements

Last Updated: [Insert Date]

At KindredElements, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent returns and exchanges process.

Eligibility for Returns & Exchanges

You may request a return or exchange if:

• The product is unused, unworn, and in its original condition

• The product is returned with original packaging, tags, and accessories

• The return request is made within [X] days of delivery

Some items may not be eligible for return or exchange due to hygiene or customization reasons.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

• Items marked as Final Sale

• Customized or personalized products

• Gift cards or digital products

• Products damaged due to misuse or improper handling

How to Initiate a Return or Exchange

1. Contact our support team at support@kindredelements.com within the eligible return period

2. Share your order ID, reason for return/exchange, and product images (if required)

3. Our team will review and guide you through the next steps

Return Shipping

• Return shipping may be the responsibility of the customer unless the product is defective or incorrect

• We recommend using a trackable shipping method

• KindredElements is not responsible for lost or damaged return shipments

Refunds

• Once the returned item is received and inspected, we will notify you of approval or rejection

• Approved refunds will be processed to the original payment method

• Refunds may take 5–10 business days to reflect, depending on your bank or payment provider

Exchanges

• Exchanges are subject to product availability

• If the requested item is unavailable, a refund or store credit may be offered

• Exchange shipping timelines may vary based on location

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting images. We will arrange a replacement or refund at no additional cost.

Cancellations

Orders can only be canceled before they are shipped. Once shipped, the order must go through the return process.

Policy Updates

KindredElements reserves the right to modify this Returns & Exchanges Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.